| 1. What is IPTV? |
Is a system where a digital television service is delivered using Internet Protocol (IP) over a network infrastructure, that is, a broadband connection. A general definition of IPTV is television content that, instead of being delivered through traditional broadcast and cable formats, is received by the viewer through the technologies used for computer networks, all of which employ Internet Protocol. IPTV uses a two-way signal allowing viewers to select content on demand, time-shift (fast forward or rewind), and take advantage of other interactive TV options. This enables a more customized and interactive user experience.
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| 2. What are the benefits of IPTV over normal cable/ Dish TV? |
- Time Shift TV: enable stores feature and stores any broadcast and can be seen at any convenient time of the customer
- All Broadcast channel/live events (free as well as pay channel)
- Video on demand (see any movies as per your choice)
- Video Conferencing
- DVD quality picture and sound
- On line training and video class
- Alert message for favourites programme - SMS alert and many more
- Personalize advertisement and greetings
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| 3. What is minimum bandwidth required for IPTV? |
The minimum bandwidth required is 600 Kbps (both download and upload).
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| 4. How much does it cost? |
A subscription is $19.99 per month, renewable on a monthly basis. This will entitle you to view ALL available News channels from the country of your choice (home country) for the month you are paid up.
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| 5. Do you offer a free trial? |
Yes we do, for 3 days ONLY, after registering with Habari.TV. our free trial will be a short clip of the days news that gives you a taste of what's on Habari.TV
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| 6. How can I pay? |
We accept all major credit cards, Visa, MasterCard & America Express in USD (US Dollar), Euro (European Euro) & GBP (Great Britain Pound). When you pay on Habari.TV, you will be redirected to 2Checkout.com's website. They process our payments.
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| 7. What is the difference between a refund and a cancellation? |
If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing subscription, then the return policy allows for the most recent payment to be returned. A refund on a recurring billing subscription will also result in a cancellation.
If customers request a cancellation for their recurring billing product no future bills will be charged to their account. Keep in mind, a cancellation will not generate a refund - it will only stop any future bills.
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| 8. Is there any other reason why a sale might be reversed? |
Habari.TV has every incentive to keep customers happy by providing quality products and technical support. At times, we may reverse a sale in order to comply with: credit card industry rules, ACH industry rules, 2Checkout.com terms of service, country laws, and requests from verified law enforcement agents.
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| 9. I'm unhappy with the service you provide, can I get a refund? |
We like happy customers and will do all we can to ensure we provide you with the service as advertised. If you’re unhappy with this service for any reason, please see our Cancellation & Refund Policy
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| 10. What are your service levels? |
We will not enter into any contractual agreements regarding the provision of this service. That said, we are using fault tolerant rack mounted servers around the world and our service is to provide our subscribers with 99.9% uptime.
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| 11. How secure is it? |
- We use SSL protocol for Account Information & the Credit Card information sections are protected by VeriSign which is the largest Internet security organization on the web.
- We believe the PPTP protocol that we are using for the VPN to provide the best balance between usability and security, as it does not require any additional software to use on Windows, OSX and most popular Linux distributions. That said, it is by no means perfect and can be broken. However, to do so would take considerable time and effort and be beyond the reach of all but most ardent of computer security professionals.
- If on the other hand, you simply want a reasonable level of privacy and security, welcome aboard!
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| 12. What services shall be available? |
Bouquet of News TV channels and Video on Demand services shall be available initially. Other services / content shall be introduced progressively. Habari.tv has a good list daily African Primetime News Bulletins available and it should be kept up to date.
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